TERMS & CONDITIONS

CUSTOMER CARE

At Fauna & the Moon, we prioritise exceptional quality and service, aiming to provide a meaningful experience with every interaction. We’re here to ensure that your shopping experience is seamless and satisfying.

Order Processing & Shipping

Each item is handcrafted in our workshop, meaning processing times may vary. Please refer to each product listing for specific creation times. Shipping options and estimated delivery times will be provided at checkout. We also offer international shipping, with delivery times generally ranging between 7–20 business days, depending on your location.

Custom Orders

We gladly accept custom orders and adjustments on existing designs to create a unique piece tailored to you. For enquiries on custom orders, please contact us directly through our Contact page or email.

Returns & Exchanges

We do not offer returns or exchanges for change of mind, as each item is made to order. However, if you encounter any issues with your purchase, please don’t hesitate to contact us. We’ll work with you to find a solution that suits.

Product Care & Support

To help you maintain the quality of your leather goods, we’ve posted a blog with detailed leather care tips. You can find it on our website for guidance on conditioning, storing, and protecting your items. We also offer a leather care kit, available on our site. We also offer a leather care kit, which can be found on our site. If you need advice on maintaining your product over time, feel free to reach out. We are happy to provide tips and guidance.

Communication

We’re committed to clear and timely communication. Feel free to reach out with any questions or concerns. We typically respond within 24–48 hours.

Sustainability Promise

At Fauna & the Moon, we strive to create products that last, supporting a more sustainable approach to fashion and home goods. We believe in quality over quantity, ensuring every piece is made to be cherished for years to come.

Contact Us For questions, custom enquiries, or assistance with your order, you can reach us through our Contact page or by email. We’re here to help you enjoy a positive experience with Fauna & the Moon.

Privacy & Safety

PRIVACY & SAFETY

We care about protecting your privacy and any personal information you give us or is collected through your shopping experience with us. We use this information in order to complete your order, subscribe you to our email updates (with your permission), and help further our service to you. We do not pass on or keep your credit card information, nor do we disclose your personal details, unless we are required by law to do so. If you have any questions regarding your personal information we are more than happy to help you.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL